Company Inducted Into the ASP Web Support Hall of Fame for Outstanding Performance and Innovation in Online Service and Support
SUNNYVALE, Calif. — Juniper Networks, Inc. (NASDAQ: JNPR), the leader in high-performance networking, today announced that the Juniper Networks Global Customer Support Web site, the Customer Support Center (CSC), has been recognized for the fourth consecutive year as one of the "Ten Best Web Support Sites" of 2009 by the Association of Support Professionals (ASP). This prestigious award showcases excellence in online service and support. In addition, Juniper was also named to the ASP's Web Support Hall of Fame, which honors sites that have been named among the "Ten Best Web Support Sites" for at least four years.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and how companies addressed a major site development challenge.
The 10 winning sites will be profiled in a book titled, "The Ten Best Web Support Sites of 2009," which will be published by the ASP in July 2009.
"Juniper has shown a rare commitment to continuous web improvement, even after developing a site that most companies would consider already world-class," said Jeffrey Tarter, executive director, ASP. "This ongoing improvement is reflected in the fact that Juniper has won the Top Ten awards from ASP for the last four consecutive years."
"Thousands of Juniper Networks customers log into our online Customer Support Center for assistance each and every day," said Brad Kashani, senior vice president, Worldwide Customer Services, Juniper Networks. "Our desire is to reach our valued customers wherever they are, while enabling them to find the support information, answers, and tools that they need, the first time, using their preferred channel of communication. It's an honor to have the ASP recognize our work again in 2009 in creating a compelling online support experience, and the award further validates our position as one of the true global leaders in customer services and support."
The CSC is a component of Juniper Networks J-Care Technical Services and provides self-support tools, technical documentation, and other valuable information to aid customers of all sizes in proactively preventing problems and optimizing network operations. Juniper's comprehensive and award-winning J-Care Technical Services combines traditional support with the power of automation and personalized service. Juniper also offers a variety of consulting, installation and configuration services as well as education and training programs. Learn more at www.juniper.net/us/en/products-services.
The ASP is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. For more information, visit www.asponline.com.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network. This fuels high-performance businesses. Additional information can be found at www.juniper.net.
Juniper Networks, JUNOS, and the Juniper Networks logo are registered trademarks of Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
— WebWireID97658 —
Ann Arbor, MI – June 22, 2009 – Linux web hosting company A2 Hosting (http://www.a2hosting.com) has added a free webpage builder called A2 SiteBuilder (http://www.a2hosting.com/web-development/a2-sitebuilder) to their product lineup. A2 SiteBuilder walks users through a few simple website creation steps. The final step is publishing the user's completed website to the web.
The brand new A2 SiteBuilder is included free with each new shared web hosting account. The sitebuilder is found directly within the award winning cPanel control panel (http://www.a2hosting.com/control-panel/cpanel-hosting) that is used to manage the web hosting account. A2 SiteBuilder is also available as a completely re-brandable solution for A2 Hosting's reseller customers to offer to their own clients.
A2 SiteBuilder is loaded with features including:
* Selection of over 600 free web page templates
* Library containing over 3,000 images
* WISYWIG and HTML web page editing options
* Easy meta tag creation
* View site edits in preview mode before publishing
A2 Hosting CEO Bryan Muthig commented on A2 SiteBuilder's launch: "The great thing about our new website builder is that someone completely new to web design will be able to use it to create and maintain their web pages. For simple to moderately complex sites, expensive custom web design packages are now optional."
About A2 Hosting:
A2 Hosting, Inc. is a Linux based web hosting company based in Ann Arbor, Michigan. A2 Hosting provides their customers with real support. Their range of services include affordable, developer friendly website hosting for personal homepages up to full service solutions for businesses of all sizes. A2 Hosting supports a wide range of internet technologies including PHP, Perl, Python, Ruby on Rails, MySQL, PostgreSQL and many more.
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— WebWireID97648 —
Columbus, Georgia, USA, June 20, 2009. Buzzirk Mobile News is a news blog that provides complete coverage of Buzzirk Mobile, Zero1, and Global Verge.
Buzzirk Mobile News not only reports information before this new technology hits the market, but months after as well. Their goal is to continue to deliver the latest breaking news, updates, tips, tricks, and answers to common questions as it relates to the operation of this incredible upcoming electroic device.
With so many features such as unlimited voice, unlimited text, unlimited high speed broadband internet, movie downloads, mobile banking, tv connection, printer connection – it can be very confusing to new customers that are not "tech gurus". As a result, Buzzirk Mobile News has given readers their dedication to provide an atmosphere where readers and subscribers alike can get simple instructions on how to operate their mobile phone with ease.
The News Organization is at www.buzzirkmobilenews.com and continues to develop and make improvements. It has the potential to become a "monster", but only time will tell.
— WebWireID97608 —
Now it is possible to use a No Cut Rebel Sim with new firmware v74 that the rebel simcard Team have Created for iPhone 3G 3.0.
For the iPhone 3GS Rebel have developed a new platform, this new platform will be used in the v75 & above firmware.
Note that the New Rebel Simcard Firmware v74 is Still Backwards Compatible with Rebel Sim firmware V73 & Below for iPhone 3G so existing users can upgrade to 3.0 firmware for iPhone 3G v3.0 OS.
Our Videos will be published before the weekend is over to demonstrate the New Rebel Sim Platform that has the power to unlock the Apple's New offerings.
We will be publishing videos to show both the iPhone 3G 3.0 Solution & the iPhone 3G S 3.0 Solution.
Now the development of iPhone 3G 2.2.1 is finished and we are Focusing on the iPhone 3G 3.0 OS and the iPhone 3GS Model.
Happy Rebelling
Rebel Team
wwww,Rebelsimcard.com
— WebWireID97593 —
AUSTIN, TEXAS – Inquisite (www.inquisite.com), an established provider of Web-based software for easily collecting, understanding and managing feedback from customers and employees, today released a Top 5 list of organizational best practices in deploying customer survey and employee survey software.
For more than 12 years, those whose job includes gathering and understanding the opinions and insights of their organization's key constituents, have selected Inquisite survey software for its unmatched survey design capabilities, automation, security, ease-of-use and powerful reporting. Inquisite has observed that its customers' processes for managing survey projects are evolving. The early days of surveying often included ad hoc surveys built with low-end tools deployed to the same recipients from multiple departments, creating survey chaos and survey fatigue. Today, survey processes are evolving as organizations recognize that greater control over enterprise-wide survey initiatives provides better quality data, breaking down silos of information and resulting in better decision making across the organization.
When in the hands of trained users managing well-designed and executed feedback projects, survey software can be a valuable asset in an organization's efforts to better understand their audiences, and most importantly, to act upon that understanding.
The following is a compilation of survey deployment best practices that Inquisite has collected from its customers.
1) Identify Participating Departments – Identify the departments that will be using the survey software and purchase an adequate number of licenses. Be sure to distribute a license to each participating department.
2) Designate an Account Administrator – Each department should designate an account administrator who will take the lead on managing the software users, as well as the application itself. Some administrators take responsibility for:
• Training users
• Publishing surveys
• Managing invitations
• Managing email lists
• Generating reports
• Downloading response data
• Ensuring survey content follows the organization's policies
3) Don't Forget to Train the Trainer – Once you've designated an Account Administrator, ensure they receive the appropriate level of software training that allows them to comfortably train users and get the most out of the software's features and functionality. When evaluating survey software providers, ensure they provide training in a format (in-person, online, etc.) that is most convenient to you.
4) Publish The Rules – Provide guidelines to users and administrators, particularly If there are instances or environments in which the survey software is not to be used.
5) Make Security a Priority – If you're storing survey response data on-premises, store that data behind a secure firewall. Also, when initially evaluating survey software providers, narrow your list to those that leverage the latest security protocols. Using Inquisite as an example, when a respondent is taking a survey, a secure SSL connection is established between the respondent and the Inquisite web server so that any information transmitted is encrypted.
Be sure to look for survey software that makes it easy to follow these customer tips. For example, the right survey software will provide licenses based on user roles, allowing you to designate not only a Survey Administrator but also Survey Analysts and Survey Reviewers. Licenses for these user roles specify varying levels of access for survey development, deployment and data analysis. Look too for a solution that is offered in either the traditional installed method, or in the Software-as-a-Service model, leaving you free to choose. Lastly, look closely at the track-record and 'value added' services a vendor provides. You want to be sure your survey software provider offers in-person and virtual training classes; and that customer support is top-notch, in the event you have questions, problems, or simply want to discuss best practices specific to your environment.
For more details, please contact Inquisite at http://www.inquisite.com/Contact/.
About Inquisite
Inquisite is a leading provider of Enterprise Feedback Management (EFM) software and services. Inquisite's comprehensive solutions facilitate the gathering, understanding and acting upon business-critical data, getting the right information to the right people at the right time. Leveraging Inquisite, critical data can be easily integrated with existing business processes and systems, providing enterprises with the confidence to make the right business decisions to drive their business forward. Headquartered in Austin, Texas, Inquisite sets the pace by providing the best combination of enterprise power, operational simplicity, and measurable value. Across every industry, hundreds of leading organizations around the world use Inquisite for their mission-critical customer and employee loyalty initiatives. Making the right decision has never been easier. For more information, visit www.inquisite.com.
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— WebWireID97567 —
JD Sports' exclusive Cabrini brand is pleased to be sponsoring a number of the teams at this year's events. To celebrate the occasion, JD Sports has hooked up with the guys from Masters to bring an exclusive competition to win a Carbrini football kit for an entire team.
As the Masters Cup celebrates its 10th year of competition this summer, the world's most popular legends football tournament will be coming to 8 regions throughout the UK and JD Sports have a football kit competition for every event. Featuring 40 teams and 360 players, in 8 different cities across the UK, the Masters Cup 2009 represents the pinnacle of indoor football excellence.
The list of legends to have played Masters Football is exhaustive, with new names coming through each series. The London Masters will be taking place on 20th June at Wembley Arena and teams from Arsenal, Spurs, Chelsea, West Ham, QPR and Fulham are taking part with Ray Parlour, Jimmy Floyd Hasselbaink, Tore Andre Flo and Paul Merson just some of the famous faces from the pitch to be seen in action.
The JD Sports football kit competition is open to anyone aged between 10 and 14 years old who wants to share the pitch with some of the all time greats and step up to the spot. The lucky winners will be selected for each regional event to take part in a penalty shootout and the lucky overall winner will take home a team strip for their team from Carbrini. The winner will then be put through to take part in another shoot out in the final of the Masters Cup in September.
Further competition information is available through the website or leaflets in store.
-ENDS-
About JD Sports
JD Sports Fashion Plc is the leading UK specialised multiple retailer of fashionable branded and own brand sports wear and casual wear. It operates from over 450 stores via a number of fascias and offers customers a selection of leading sports brands.
John David Sports was founded in 1981 with one shop in Bury. It expanded into the Arndale Centre in Manchester in 1983 and consolidated its position throughout the 1980s with further openings, largely in the North and Midlands. The first London store was opened in Oxford Street in 1989.
The business continued to grow organically until 2002 and then grew further with the acquisition of over 200 stores, further consolidating its position as the leading and by the time of JD Sports' stock market flotation in 1996 there were 56 stores.
JD Sports PR contact:
Kim Jones
JD Sports Fashion PLC
Hollinsbrook Way
Bury
BL9 8RR
0161 767 1659
www.jdsports.co.uk
— WebWireID97558 —
HP today launched a new online video series offering small and medium business (SMB) owners a breadth of information from sources they know and trust.
Insights from the Experts: Technology Tips for Small Business, a new resource offered in the HP Total Care portfolio, features influential insiders discussing how people can green, mobilize and grow their small businesses.
'The SMB market is the backbone of our nation and it continues to grow faster than any other sector,' said Fred Bullock, vice president, marketing, Personal Systems Group – Americas, HP. 'HP is firmly committed to the SMB segment and this series is another way for us to help deliver on our Total Care promise to offer SMBs resources to manage, grow and protect their businesses.'
Hosted by technology expert Jim Louderback, chief executive officer of Revision3, the five-part series features the following segments:
* 'Green Your Business' by Anita Campbell, editor in chief of Small Business Trends, an award-winning, comprehensive online publication for small business owners, entrepreneurs and the people who interact with them.
* 'Mobilize Your Business' by Ramon Ray, who blogs on the popular SmallBizTechnology.com site and is the author of the book 'Technology Solutions for Growing Businesses.'
* 'Get Your Business Online' by Peter Shankman, who runs Help a Reporter Out, a website designed to connect journalists and sources. He has created a significant presence using online and social media tools.
* 'Back Up Your Business' by James Gaskin, a leading voice for the small business market.
* 'Grow Your Business' by Rieva Lesonsky, who runs askrieva.com, a website designed to help people start and grow their small businesses. She is also chief executive officer of GrowBiz Media, a former editorial director of Entrepreneur Magazine and a nationally recognized expert on social networking for business.
'As head of a small business, I understand the issues faced by other SMB owners and this series is full of great insider tips,' said Louderback. 'Technology is a key resource for SMBs, and these videos will help small business owners identify their needs and tailor appropriate solutions.'
HP's new online content, available at http://www.hp.com/go/goodbusiness, also features a number of SMB resources including white papers and links to additional websites.
— WebWireID97484 —
Casa Nova combines the finest facilities and amenities with flawless five-star service affording our guests the utmost luxury and convenience. Whether you imagine a world-class ski experience, a spa vacation or a luxurious escape from the outside world, Casa Nova will respond to your needs. Pre-arrival, we ascertain your preferences and prepare a customized Casa Nova experience. Our on-site estate manager and concierge devotes full-time attention to every aspect of your stay.
Summer & Winter 2009/2010*
Holiday Weeks, Spring Break $99,000
Early & Mid Winter $81,000
Season Opener & Early Spring $65,000
Sundance $151,000
Late Winter $88,000
Summer $38,000
Services Included with Casa Nova's All Inclusive Rates
In keeping with the European model of a catered ski chalet, our staff devotes full-time attention to providing flawless, five-star service during the length of your stay. Our goal is to provide our guests with a level of luxury and service, an experience, unlike any other in North America. Visit SkiCasaNova.com for additional rates and contact our concierge for a list of suggestions to help you customize your stay.
Concierge | Casa Nova's on-site Concierge can assist you with any possible request at any time, day or night. From getting the best seats at local restaurants or entertainment events to arranging for all sorts of extraordinary off-site excursions, our concierge is always available to help with any needs, no matter how large or small.
Housekeeping | Our housekeeping staff provides daily maid service as well as evening turndown service. They are always discreet, efficient and available to fulfill any special requests you may have.
Lift Tickets and Ski Fitting | For the length of your stay at Casa Nova, guests receive complimentary ski passes to Deer Valley Resort and the private, patrolled trails of Deer Crest. Our concierge can also arrange to have top of the line ski equipment delivered and fitted in the privacy of our Ski Lodge, located just five feet from our private groomed run on the #1 Ski Resort in North America, Deer Valley.
Transportation | Casa Nova's chauffeured, luxury, 4WD SUVs provide guests with airport transfers and shuttles to off-site activities. If you have special transportation needs, including renting a limousine or helicopter, our concierge can fulfill your request.
Culinary | Our executive chef, Meryl van der Merwe, specializes in the preparation and service of world-class, gourmet cuisines from around the world. Meryl has defined five-star cuisine and service in her many years working in some of the world's finest homes and yachts. With an emphasis on fresh, local ingredients Meryl will delight you with her artistry. She also enjoys satisfying many special requests and dietary goals you might have during your stay at Casa Nova.
For additional information and to book your Ultimate Ski Holiday or Summer Escape, contact:
Jenni Haines | Casa Nova Estate Manager & Concierge
800.978.5002 | 435.659.8825
www.skicasanova.com
jenni.haines@skicasanova.com
*These rates are for guests up to 14 people for 7 nights and will need to be adjusted for additional guests and nights. © Casa Nova 2009.
— WebWireID97311 —
Lockheed Martin Aeronautics Builds Global Security Through Enduring Air Power
PARIS, FRANCE.- At the Paris Air Show today, Lockheed Martin [NYSE: LMT] officials discussed the role of air power in global security and the effects of the company's technologies, products and programs in assuring security for the future.
Addressing the evolving threats to world security is a priority, said George Standridge, vice president of Business Development for Lockheed Martin Aeronautics. "In times of uncertainty, more than ever, our military customers need stability – which means economic strength and global security. Air Power remains critical to ensuring global security, and Lockheed Martin has a long, proven history of providing air power solutions to nations around the world."
"Lockheed Martin Aeronautics provides air power that gives our customers an asymmetric advantage over these threats during traditional conflicts, irregular warfare and catastrophic events," said Standridge. "We have had excellent records of achieving success with programs like the C-130, F-16 and others, and it's a track record we will continue with the F-35. This kind of success has been a benefit not only to Lockheed Martin but also to our customers in nations around the world," he said.
Within the aerospace industry, Lockheed Martin Aeronautics has a proven portfolio of military aircraft and services that are all flexible in their ability to meet mission needs, enjoy the "critical mass" of a large business base with strong customer commitments, and are deployed to meet the strategic global security needs of partners in nations around the world, Standridge said.
"These are the three characteristics that are needed for a program to be stable, especially in a dynamically changing world," he said. "The true beneficiaries are the customers and operators who fly these aircraft and depend on them to protect their national sovereignty – as well as the governments and citizens who pay for them," said Standridge. "Lockheed Martin is proud of the part we play in providing this capability and value to our customers."
Lockheed Martin Aeronautics is highlighting the F-35 Lightning II, F-16 Fighting Falcon, C-130J Super Hercules, and the company's Global Sustainment support and services in its displays and briefings at this year's Paris Air Show.
— WebWireID97287 —
Travel data from a June 8, U.S. Travel Association study shows that:
* Americans plan to take more day trips or long weekend getaways in lieu of week-long vacations.
* 24% plan to spend less on their longest trip
* Millions remain undecided about summer travel and 39% will book it within two months of departure.
However, the study also shows that:
* Six out of ten (57 percent) intended leisure travelers expect to spend the same number of nights away from home this summer compared to last.
* Consumers are expected to take an average of two trips this summer
Seeing these trends reflected in their own bookings, The Broadmoor decided to take action with a summer sale that better suits the current state of the leisure traveler. The Broadmoor's new Summer Spectacular Special (available on select dates now through September 30, 2009) was designed to appeal to Denver and drive market guests who want to enjoy a relaxing summer vacation in small doses at a time at the right price. This is the first time in The Broadmoor's history that they have run a sale of this magnitude during the peak summer season.
"When we made the decision to create this unprecedented shift in our pricing in order to respond to consumer demand, our vision was to offer people a way to have their summer vacation, all summer long," said John Washko, VP, sales and marketing. "Whether for one night or more, we wanted The Broadmoor to be the retreat that would provide people with an opportunity to shut off the stress of the world in order to recharge and spend time with family and friends.'
The Broadmoor's Summer Spectacular Special includes:
* Standard guest room accommodations for one night
* Kids stay and eat free when accompanied by paying adult (restrictions apply)
* Complimentary Serenity Shower, Tub Soak or Fitness Class (with purchase of spa treatment)
* Complimentary admission to The Broadmoor movie theater
* Complimentary bike and paddle boat rental
* 15% discount in all resort retail stores
* 40% discount off of published Suite rates
* Stay 3 consecutive nights and receive a $50 resort credit
Summer Spectacular Special starts at $125 per person and is based on double occupancy. Some restrictions do apply. Visit www.broadmoor.com/summersale for specifics.
About The Broadmoor:
The Broadmoor is the longest consecutive winner of both the AAA Five-Diamond and the Mobil Travel Guide Five-Star awards. The Resort offers 54 holes of championship golf; a 43,000-square-foot spa and salon; outdoor, indoor and heated lap pools; 18 restaurants, cafes and lounges and 25 retail shops. For more information regarding The Broadmoor please call 800.634.7711 or visit http://www.broadmoor.com.
— WebWireID97213 —
